Privacy policy
Effective Date: 22 August 2026
Yewa Earth ("we", "us", "our"), a brand owned and operated by VitaNaturae Agri Trading and Food Processing Pvt. Ltd. ("Company"), is committed to protecting the privacy of visitors to our website and customers who purchase our products, including ghee and spices. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.
1. Information We Collect
When you browse our website, place an order, or contact us, we may collect the following categories of information:
- Contact details - name, email address, phone number, and billing/shipping address.
- Order information - products purchased, order value, order history, and payment status (we do not store your full card or UPI credentials; these are processed by our payment gateway partners).
- Communication records - messages you send to sales@yewaearth.com or through our website contact forms.
- Technical data - IP address, browser type, device information, and cookies collected automatically when you visit our website, used to improve site performance and user experience.
2. How We Use Your Information
We use the information we collect to:
- Process, confirm, and ship your orders across India.
- Communicate with you regarding order status, delivery updates, and customer support queries.
- Verify and process replacement requests for products damaged in transit.
- Improve our products, website, and overall customer experience.
- Send occasional updates about new products or offers, where you have opted in to receive such communication.
- Comply with applicable legal, tax, and regulatory obligations.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share necessary information with:
- Logistics and courier partners, solely to fulfil pan-India shipping of your order.
- Payment gateway providers, to securely process transactions.
- Professional advisors or authorities, where required to comply with law or protect our legal rights.
4. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including maintaining order and transaction records for accounting and legal compliance purposes.
6. Your Rights
You may contact us at sales@yewaearth.com to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information, subject to our legal and record-keeping obligations.
- Opt out of promotional communications at any time.
7. Cookies
Our website may use cookies to enhance your browsing experience and understand site usage. You may disable cookies through your browser settings, though this may affect certain website features.
8. Children's Privacy
Our products and website are not directed at children, and we do not knowingly collect personal information from individuals under the age of 18.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on our website with a revised effective date.
10. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or your personal information, please write to us at sales@yewaearth.com.
Yewa Earth — a brand of VitaNaturae Agri Trading and Food Processing Pvt. Ltd. | connect@vita-naturae.com