Shipping policy
Effective Date: 22 August 2026
At Yewa Earth, we ship our pure ghee and spices directly from our farms and processing partners to your doorstep. This Shipping Policy explains where we ship, how long it takes, and what to do if something goes wrong along the way.
1. Shipping Coverage
We currently ship pan-India only. We do not offer international shipping at this time. If you are located outside India, please write to us at sales@yewaearth.com and we will let you know if delivery can be arranged.
2. Minimum Order Value
A minimum order value of ₹750 applies to all orders. Orders below this value cannot be processed at checkout.
3. Order Processing Time
Orders are typically processed and dispatched within 1–3 business days of being placed. As our ghee and spices are made in small, fresh batches, processing may occasionally take slightly longer during high-demand periods — we will inform you if this affects your order.
4. Delivery Timelines
Once dispatched, delivery typically takes 3–7 business days depending on your location, though remote or non-metro pin codes may take a little longer. These timelines are estimates; actual delivery may vary due to courier delays, weather, regional restrictions, or other circumstances beyond our control.
5. Shipping Charges
Applicable shipping charges, if any, will be clearly displayed at checkout before you complete your order.
6. Order Tracking
Once your order ships, you will receive a confirmation with tracking details so you can follow your package's journey to your doorstep.
7. Accurate Address Information
Please ensure your shipping address, pin code, and contact number are complete and accurate at checkout. We are not responsible for delays or failed delivery caused by incomplete or incorrect address information provided by the customer. If a package is returned to us due to an incorrect address, we will reach out to arrange redelivery, which may involve an additional shipping charge.
8. Packages Damaged in Transit
As our products are perishable, we take extra care in packaging to preserve freshness. However, if your package arrives damaged, please:
- Contact us at sales@yewaearth.com within 48 hours of delivery.
- Share clear photographs or a short video of the damaged package and outer packaging as proof.
Once verified, we will ship a new replacement to you at no additional cost. Please refer to our Refund & Returns Policy for full details on damaged, defective, or incorrect shipments.
9. Delays Beyond Our Control
We are not liable for shipping delays caused by courier partners, natural events, regional disruptions, public holidays, or other circumstances outside our reasonable control. We will keep you informed if we become aware of any significant delay affecting your order.
10. Contact Us
For any questions about shipping or to report an issue with your delivery, please write to us at sales@yewaearth.com.
Yewa Earth — a brand of VitaNaturae Agri Trading and Food Processing Pvt. Ltd. | connect@vita-naturae.com