Refund policy
Effective Date: 22 August 2026
At Yewa Earth, we take great care in sourcing, processing, and packaging our ghee and spices so that every order reaches you fresh and intact. Because our products are perishable food items, this policy explains our approach to returns, refunds, and damaged shipments.
1. No Returns on Perishable Products
As all Yewa Earth products (ghee and spices) are perishable food items, we do not accept returns or exchanges once an order has been delivered. This is in line with standard food safety practice, as returned perishable goods cannot be resold or verified for quality and safety.
We encourage you to review product descriptions, quantities, and your order summary carefully before completing your purchase.
2. Minimum Order Value
A minimum order value of ₹750 applies to all orders placed on our website. Orders below this value cannot be processed.
3. Damaged or Defective Products
While returns are not accepted, we stand behind the quality of our products in transit. If your package arrives damaged, please follow the process below:
- Inspect your package at the time of delivery, wherever possible.
- Contact us at sales@yewaearth.com within 48 hours of delivery.
- Share clear photographs or a short video of the damaged package, the outer packaging, and the shipping label as proof of damage.
Once we have reviewed and verified the proof provided, we will arrange for a new replacement product to be shipped to you at no additional cost. Replacement requests without adequate proof, or reported after 48 hours of delivery, may not be honoured.
4. Wrong or Missing Items
If you receive an incorrect item or your order is incomplete, please write to us at sales@yewaearth.com within 48 hours of delivery with your order number and photographs of the items received. We will verify the issue and arrange for the correct item(s) to be shipped to you.
5. Refunds
As our policy is to provide replacements rather than monetary refunds for verified damaged, defective, or incorrect shipments, refunds are considered only in cases where a replacement is not feasible (for example, if the product is out of stock). In such cases, the refund will be processed to the original mode of payment within a reasonable timeframe after approval.
6. How to Reach Us
For any questions regarding this Refund & Returns Policy, or to report a damaged, incorrect, or missing order, please contact us at sales@yewaearth.com, quoting your order number and relevant proof.
Yewa Earth — a brand of VitaNaturae Agri Trading and Food Processing Pvt. Ltd. | connect@vita-naturae.com